Effective Date: August 10, 2026
 

1. Customer-Provided Files
 

Customers may provide digital files, including STL, OBJ, 3MF, and similar files, for the purpose of having physical objects manufactured through our 3D-printing service.

By submitting a file, the customer represents and warrants that:
 

1. They own the intellectual-property rights in the file or have obtained sufficient authorization to have the file reproduced;

2. Their use of the file and the requested reproduction does not violate any copyright, trademark, patent, design right, license, contract, or other applicable law or restriction;

3. Any license governing the file permits the requested reproduction and commercial 3D-printing service, where applicable; and

4. They have the authority to authorize us to reproduce the file for the purpose of fulfilling their order.
    

The customer remains responsible for determining whether they have the necessary rights to have a file printed.
 

2. Commercial and Non-Commercial Licenses
 

We do not assume that a customer-provided file may be commercially reproduced merely because the customer possesses the file.

Files subject to a personal-use, non-commercial, standard digital-file, or similarly restrictive license may not be submitted for paid printing unless the customer has obtained permission from the rights holder allowing the requested reproduction.

If requested, the customer may be required to provide evidence of such permission before an order is accepted.
 

Examples of files that may require additional authorization include, but are not limited to:

• Models licensed solely for personal or non-commercial use;

• Models that prohibit commercial 3D printing;

• Models that prohibit reproduction by third parties;

• Models that prohibit the sale or distribution of physical prints;

• Models obtained from a third-party marketplace where the applicable license does not permit commercial printing services.
   

3. Customer Authorization to Reproduce
 

When a customer submits a file for printing, the customer grants us a limited authorization to:

• Download, store, inspect, and process the file;

• Slice or otherwise prepare the file for manufacturing;

• Reproduce the file through 3D printing;

• Make temporary technical copies necessary to operate our printing equipment; and

• Perform reasonable modifications necessary to manufacture the requested physical object, such as scaling, orientation, supports, or slicing settings.

This authorization exists solely for the purpose of fulfilling the customer's order and does not transfer ownership of the customer's intellectual property to us.
 

4. Files We May Refuse
 

We reserve the right to refuse or cancel an order involving a file that we reasonably believe:

• Infringes or may infringe another person's intellectual-property rights;

• Is subject to a license that does not permit the requested reproduction;

• Contains copyrighted, trademarked, patented, or otherwise protected material for which appropriate authorization has not been demonstrated;

• Is illegal to manufacture or possess;

• Could reasonably create significant legal liability for our business; or

• Falls outside our equipment, materials, safety, or manufacturing capabilities.
   

We are not required to determine whether a customer's file is legally protected or whether the customer's use of the file is lawful.
 

5. Intellectual-Property Responsibility
 

We provide manufacturing services and do not represent that any customer-provided file is free from intellectual-property restrictions.

The customer is responsible for obtaining any necessary permissions, licenses, or authorizations before submitting a file.

We do not purchase, sublicense, or otherwise acquire ownership of the intellectual-property rights contained in customer-provided files merely by printing them.
 

6. Customer Indemnification
 

To the extent permitted by applicable law, the customer agrees to defend, indemnify, and hold harmless PLA Time LLC, its owners, employees, contractors, and agents from claims, damages, losses, liabilities, costs, and reasonable expenses arising from the customer's submission or requested reproduction of a file, including claims alleging that the customer's file or requested use infringes or violates another person's intellectual-property rights.
 

This provision does not apply to liability caused by our own independent infringement, willful misconduct, or other liability that cannot legally be waived or transferred.
 

7. File Storage and Confidentiality
 

Customer-provided files will be treated as confidential business information and will not be intentionally shared with third parties except when reasonably necessary to fulfill an order, comply with law, protect our rights, or operate our business.

We may retain copies of customer files for order records, troubleshooting, warranty purposes, accounting, or other legitimate business purposes.

Customers who require deletion of their files may request deletion after completion of their order. Certain records may need to be retained where required for legal, tax, accounting, or business purposes.
 

8. No Redistribution
 

We will not intentionally sell, sublicense, publish, or redistribute customer-provided digital files.

A customer-provided file will be used only as reasonably necessary to fulfill the customer's order and operate the associated printing service.
 

9. Physical Prints
 

Unless otherwise agreed in writing, the customer is purchasing a manufacturing service and the resulting physical object.

Payment for the printing service does not transfer ownership of the underlying digital file or intellectual-property rights in the design.

Where the customer does not own the underlying design, the customer's ability to possess, use, resell, display, or otherwise exploit the physical object may still be subject to the rights and license terms applicable to that design.
 

10. Customer-Requested Modifications
 

If a customer requests modifications to a third-party model, the customer is responsible for ensuring that the applicable license permits such modifications.

Routine manufacturing adjustments, such as:

• Scaling;

• Orientation;

• Support generation;

• Hollowing;

• Drain-hole creation;

• Slicing;

• Repairing non-manifold geometry; or

• Other changes necessary to produce a successful print may be performed as part of the manufacturing process. These technical modifications do not constitute a transfer of ownership of the underlying model.
   

11. Third-Party Model Creators
 

We may request that customers provide the name of the model creator, marketplace, source, or applicable license when necessary to determine whether a requested print can be accepted.

If a model creator expressly prohibits commercial printing services, we will not print the model without appropriate authorization from the rights holder.

A customer's statement that "the creator said it was okay" may not be sufficient where the applicable license expressly prohibits commercial use. Written authorization may be requested.
 

12. Accuracy of Customer Information
 

Customers agree to provide accurate information regarding:

• The source of submitted files;

• Ownership or licensing rights;

• Any applicable restrictions;

• Requested quantities; and

• The intended use of the resulting physical objects when relevant to determining whether the order may be fulfilled.
   

Providing false or misleading information may result in cancellation of the order. Refunds may be issued if cancellation occurs before printing materials have been used. In the case where information is found to be false or misleading after services have been rendered, refunds may be withheld.
 

13. Order Cancellation
 

We may cancel or decline an order if, before production begins, we determine that the requested print presents an unacceptable intellectual-property, legal, safety, or manufacturing risk.

If an order is cancelled before production begins because the file cannot reasonably be printed under this policy, the customer will receive a refund of amounts paid for the cancelled printing service, except where otherwise stated in the applicable order terms.
 

14. Customer-Designed Models
 

Customers who submit their own original designs may be asked to confirm that they have the necessary rights to reproduce the design.

If a customer incorporates another person's copyrighted artwork, trademarks, characters, logos, or other protected material into their design, the customer remains responsible for obtaining the necessary authorization.
 

15. Commercial Printing for Model Creators
 

Model creators who wish to have their models printed for resale, fulfillment, or other commercial purposes may contact us directly.

Where appropriate, we may enter into a separate commercial printing agreement with the rights holder.
 

16. Acceptance of These Terms
 

By submitting a file for printing, the customer acknowledges that they have read and accepted this policy and confirms that they have the necessary rights or authorization to request the reproduction.

We reserve the right to update this policy as necessary. The version in effect at the time an order is accepted will generally govern that order.